Global Workforce Management Market Size, Trends, and Growth Opportunity, By Offering (Solutions and Services), Organization Size (Large Enterprise and Small & Medium Enterprises), Operating Systems (iOS, LINUX, Windows, Android, and Others), Deployment Model (Cloud and On-Premises), End-User (Automotive, Telecom and IT, Manufacturing, Healthcare, Banking, Financial Services and Insurance, Defense and Government, Transportation and Logistics, Consumer Goods and Retail, Energy and Utilities Solutions, and Others) By Region and forecast till 2030.
Global Workforce Management Market
Global Workforce Management Market was valued at USD 9.10 billion in 2022 and is slated to reach USD 18.62 billion by 2030 at a CAGR of 9.36% from 2023-2030.
By ensuring that all resources are available at the appropriate time and location, workforce management maximizes employee productivity. The typical components of workforce management are forecasting, scheduling, skill management, intraday management, timekeeping, and attendance. Third-party HR apps and essential HR technologies that serve as important repositories for employment data are frequently integrated with workforce management software. This aids HR in effectively managing the workforce to raise business productivity. Workforce management (WFM) efficiently meets labor needs and creates and manages personnel schedules for carrying out a specified activity on a daily and hourly basis. To provide better solutions for human resource management, workforce management introduces IoT and AI technology. Due to benefits including limitless scalability, control, and a wide range of applications, the cloud sector is flourishing in the Asia-Pacific labor management market.
Market Drivers
One prospective technology that can offer contemporary solutions for contemporary workplaces to improve working culture and maximize resource utilization is the Internet of things. The use of IOT and cloud-based technologies in workforce management promotes smart working cultures by enabling better connectivity, decision-making abilities, and seamless interoperability. Software and technique are combined in workforce analytics, allowing businesses to optimize their human resources by applying statistical models to data relevant to the workplace. With the increase in market demand, such technologies, and analytics have developed throughout time and are always changing. In this intensely competitive market, businesses are working hard to increase earnings and grow their clientele, which puts ongoing pressure on them to reduce expenses and boost profitability. Increasing firm profitability mostly depends on reducing costs associated with human resources.
Market Restraints
The world is changing because of digital technology, and many industries are utilizing these developments for their growth and transformation. Every industry has benefited from technological innovation, which has simplified corporate processes. The use of modern technology and software across all sectors has also had an impact on productivity. Workforce management is a catch-all term for a variety of tools and arrangements that organizations use to manage their labor force, from creating lists, creating work schedules, and moving people for shift-based organizations to monitoring work hours and securing work documentation for field or remote workers. This type of programming usually combines accounting, finance, and other HR solutions to ensure more efficient personnel management. Numerous components and tools used in labor force board arrangements frequently overlap with HR programming.Impact of COVID-19
COVID-19 has had significant effects on the workforce management sector, including the acceleration of the shift to remote employment. There has been an upsurge in demand for workforce management systems that can help manage remote teams as a result of the pandemic causing many businesses to implement remote work practices. As a result, technologies like online collaboration tools, personnel monitoring software, and cloud-based workforce management platforms have become more widely used.
The requirement for enterprises to enact social segregation policies and protect the safety of their employees has been another effect of COVID-19. As a result, there is now a greater need for products that can manage worker capacity and shift scheduling while simultaneously assuring adherence to health and safety laws. The significance of data analytics and predictive modeling in workforce management has also been emphasized by the pandemic. Companies have had to quickly adjust to changing situations and make data-driven decisions due to the pandemic's uncertainties. Due to this, there is now a higher need for products with real-time analytics and forecasting capabilities.
Recent Development
Ceridian HCM Inc. revealed in March 2022 that Centre Parcs UK & Ireland has chosen Dayforce to enhance regulatory compliance, optimize its workforce, and improve employee engagement. Through this partnership, the business will be better able to hold its market positions throughout its six UK and Irish locations.
Alpine Visier, a new Platform as a Service (PaaS), will be developed, according to a November 2021 announcement from Visier, Inc. These new services assist the business in broadening its customer offers and in offering a solid solution that draws in new clients and speeds up revenue growth.
Market Segmentation
Global Workforce Management Market is segmented into By Offering, Organization Size, Operating Systems, Deployment Model, and End-User. By Offering such Solutions and Services. By Organization Size such as Large Enterprises and Small & Medium Enterprises. By Operating Systems such as iOS, LINUX, Windows, Android, and Others. By Deployment Models such as Cloud and On-Premises. By End-User such as Automotive, Telecom and IT, Manufacturing, Healthcare, Banking, Financial Services and Insurance, Defense and Government, Transportation and Logistics, Consumer Goods and Retail, Energy and Utilities Solutions, and Others.
Regional Analysis
Global Workforce Management Market is segmented into five regions Americas, Europe, Asia-Pacific, and the Middle East & Africa. North America dominates the global region due to the existence of many large firms and a highly skilled workforce, as well as a huge and established market for workforce management solutions. North America also has a high degree of technological adoption, with many businesses eager to invest in innovative solutions to better their operations and gain a competitive advantage. The Asia Pacific area is expected to be the fastest-growing regional market. The increasing government initiatives and investments in digitalization, as well as an increasing number of automation projects aimed at enhancing organizational productivity, are driving the expansion of the Asia Pacific labor management market. Furthermore, the presence of a big trained workforce is likely to propel the regional market for talent management and recruitment software.
Key Players
This report includes a list of numerous Key Players, namely UKG Inc., Reflexis Systems, Inc., Verint Systems Inc., ATOSS Software AG, Visier, Inc., Ceridian HCM, Inc., Sumtotal Systems, LLC, Ramco Systems, Replicon, IBM, INFORM Software.
Market Taxonomy
By Offering
• Solutions
• Services
By Deployment Model
• Cloud
• On-Premises
By Organization Size
• Large Enterprise
• Small & Medium Enterprises
By Operating Systems
• Windows
• Android
• iOS
• LINUX
• Others
By End-User
• Banking, Financial Services and Insurance
• Automotive
• Telecom and IT
• Manufacturing
• Healthcare
• Defense and Government
• Transportation and Logistics
• Consumer Goods and Retail
• Energy and Utilities Solutions
• Others
By Region
• North America
o U.S.
o Canada
o Mexico
• Latin America
o Brazil
o Argentina
o Colombia
o Peru
o Chile
o Venezuela
o Rest of Latin America
• Europe
o Germany
o France
o UK
o Russia
o Italy
o Spain
o Rest of Europe
• Asia Pacific
o China
o Japan
o India
o South Korea
o Australia
o New Zealand
o Singapore
o Malaysia
o Rest of Asia Pacific
• Middle East & Africa
o Saudi Arabia
o UAE
o Egypt
o Kuwait
o South Africa
o Rest Middle East & Africa
Global Workforce Management Market
1 Introduction
1.1 Objective of the Study
1.2 Market definition
1.3 Market Scope
2 Research Methodology
2.1 Data Mining
2.2 Validation
2.3 Primary Interviews
2.4 List of Data Sources
3 Executive Summary
4 Global Workforce Management Market Outlook
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.2.4 Cumulative Impact due to recent Energy Crisis
4.2.5 Cumulative Impact due to nearing Economic Downturn
4.2.6 Post Covid-19 World Supply and Demand Conditions
4.2.7 Cumulative Impact of Russia-Ukraine Conflict
4.3 Porters Five Force Model
4.4 Value Chain Analysis
5 Global Workforce Management Market, By Offering
5.1 Y-o-Y Growth Comparison, By Offering
5.2 Global Workforce Management Market Share Analysis, By Offering
5.3 Global Workforce Management Market Size and Forecast, By Offering
5.3.1 Solutions
5.3.2 Services
6 Global Workforce Management Market, By Deployment Model
6.1 Y-o-Y Growth Comparison, By Deployment Model
6.2 Global Workforce Management Market Share Analysis, By Deployment Model
6.3 Global Workforce Management Market Size and Forecast, By Deployment Model
6.3.1 Cloud
6.3.2 On-Premises
7 Global Workforce Management Market, By Organization Size
7.1 Y-o-Y Growth Comparison, By Organization Size
7.2 Global Workforce Management Market Share Analysis, By Organization Size
7.3 Global Workforce Management Market Size and Forecast, By Organization Size
7.3.1 Large Enterprise
7.3.2 Small & Medium Enterprises
8 Global Workforce Management Market, By Operating Systems
8.1 Y-o-Y Growth Comparison, By Operating Systems
8.2 Global Workforce Management Market Share Analysis, By Operating Systems
8.3 Global Workforce Management Market Size and Forecast, By Operating Systems
8.3.1 Windows
8.3.2 Android
8.3.3 iOS
8.3.4 LINUX
8.3.5 Others
9 Global Workforce Management Market, By End Users
9.1 Y-o-Y Growth Comparison, By End Users
9.2 Global Workforce Management Market Share Analysis, By End Users
9.3 Global Workforce Management Market Size and Forecast, By End Users
9.3.1 Banking, Financial Services and Insurance
9.3.2 Automotive
9.3.3 Telecom and IT
9.3.4 Manufacturing
9.3.5 Healthcare
9.3.6 Defense and Government
9.3.7 Transportation and Logistics
9.3.8 Consumer Goods and Retail
9.3.9 Energy and Utilities Solutions
9.3.10 Others
10 Global Workforce Management Market, By Region
10.1 Global Workforce Management Market Share Analysis, By Region
10.2 Global Workforce Management Market Share Analysis, By Region
10.3 Global Workforce Management Market Size and Forecast, By Region
11 North America Workforce Management Market Analysis and Forecast (2023-2030)
11.1 Introduction
11.2 North America Workforce Management Market Share Analysis, By Offering
11.3 North America Workforce Management Market Size and Forecast, By Deployment Model
11.4 North America Workforce Management Market Size and Forecast, By Organization Size
11.5 North America Workforce Management Market Size and Forecast, By Operating Systems
11.6 North America Workforce Management Market Size and Forecast, By End Users
11.7 North America Workforce Management Market Size and Forecast, By Country
11.7.1 U.S.
11.7.1.1 Market Size and Forecast, By Offering
11.1.1.2 Market Size and Forecast, By Deployment Model
11.7.1.3 Market Size and Forecast, By Organization Size
11.7.1.4 Market Size and Forecast, By Operating Systems
11.7.1.5 Market Size and Forecast, By End Users
11.7.2 Canada
11.7.2.1 Market Size and Forecast, By Offering
11.1.2.2 Market Size and Forecast, By Deployment Model
11.7.2.3 Market Size and Forecast, By Organization Size
11.7.2.4 Market Size and Forecast, By Operating Systems
11.7.2.5 Market Size and Forecast, By End Users
11.7.3 Mexico
11.7.3.1 Market Size and Forecast, By Offering
11.1.3.2 Market Size and Forecast, By Deployment Model
11.7.3.3 Market Size and Forecast, By Organization Size
11.7.3.4 Market Size and Forecast, By Operating Systems
11.7.3.5 Market Size and Forecast, By End Users
12 Europe Workforce Management Market Analysis and Forecast (2023-2030)
12.1 Introduction
12.2 Europe Workforce Management Market Share Analysis, By Offering
12.3 Europe Workforce Management Market Size and Forecast, By Deployment Model
12.4 Europe Workforce Management Market Size and Forecast, By Organization Size
12.5 Europe Workforce Management Market Size and Forecast, By Operating Systems
12.6 Europe Workforce Management Market Size and Forecast, By End Users
12.7 Europe Workforce Management Market Size and Forecast, By Country
12.7.1 Germany
12.7.1.1 Market Size and Forecast, By Offering
12.1.1.2 Market Size and Forecast, By Deployment Model
12.7.1.3 Market Size and Forecast, By Organization Size
12.7.1.4 Market Size and Forecast, By Operating Systems
12.7.1.5 Market Size and Forecast, By End Users
12.7.2 France
12.7.2.1 Market Size and Forecast, By Offering
12.1.2.2 Market Size and Forecast, By Deployment Model
12.7.2.3 Market Size and Forecast, By Organization Size
12.7.2.4 Market Size and Forecast, By Operating Systems
12.7.2.5 Market Size and Forecast, By End Users
12.7.3 UK
12.7.3.1 Market Size and Forecast, By Offering
12.1.3.2 Market Size and Forecast, By Deployment Model
12.7.3.3 Market Size and Forecast, By Organization Size
12.7.3.4 Market Size and Forecast, By Operating Systems
12.7.3.5 Market Size and Forecast, By End Users
12.7.4 Russia
12.7.4.1 Market Size and Forecast, By Offering
12.1.4.2 Market Size and Forecast, By Deployment Model
12.7.4.3 Market Size and Forecast, By Organization Size
12.7.4.4 Market Size and Forecast, By Operating Systems
12.7.4.5 Market Size and Forecast, By End Users
12.7.5 Italy
12.7.5.1 Market Size and Forecast, By Offering
12.1.5.2 Market Size and Forecast, By Deployment Model
12.7.5.3 Market Size and Forecast, By Organization Size
12.7.5.4 Market Size and Forecast, By Operating Systems
12.7.5.5 Market Size and Forecast, By End Users
12.7.6 Spain
12.7.6.1 Market Size and Forecast, By Offering
12.1.6.2 Market Size and Forecast, By Deployment Model
12.7.6.3 Market Size and Forecast, By Organization Size
12.7.6.4 Market Size and Forecast, By Operating Systems
12.7.6.5 Market Size and Forecast, By End Users
12.7.7 Rest of Europe
12.7.7.1 Market Size and Forecast, By Offering
12.1.7.2 Market Size and Forecast, By Deployment Model
12.7.7.3 Market Size and Forecast, By Organization Size
12.7.7.4 Market Size and Forecast, By Operating Systems
12.7.7.5 Market Size and Forecast, By End Users
13 Asia Pacific Workforce Management Market Analysis and Forecast (2023-2030)
13.1 Introduction
13.2 Asia Pacific Workforce Management Market Share Analysis, By Offering
13.3 Asia Pacific Workforce Management Market Size and Forecast, By Deployment Model
13.4 Asia Pacific Workforce Management Market Size and Forecast, By Organization Size
13.5 Asia Pacific Workforce Management Market Size and Forecast, By Operating Systems
13.6 Asia Pacific Workforce Management Market Size and Forecast, By End Users
13.7 Asia Pacific Workforce Management Market Size and Forecast, By Country
13.7.1 China
13.7.1.1 Market Size and Forecast, By Offering
13.7.1.2 Market Size and Forecast, By Deployment Model
13.7.1.3 Market Size and Forecast, By Organization Size
13.7.1.4 Market Size and Forecast, By Operating Systems
13.7.1.5 Market Size and Forecast, By End Users
13.7.2 Japan
13.7.2.1 Market Size and Forecast, By Offering
13.7.2.2 Market Size and Forecast, By Deployment Model
13.7.2.3 Market Size and Forecast, By Organization Size
13.7.2.4 Market Size and Forecast, By Operating Systems
13.7.2.5 Market Size and Forecast, By End Users
13.7.3 India
13.7.3.1 Market Size and Forecast, By Offering
13.7.3.2 Market Size and Forecast, By Deployment Model
13.7.3.3 Market Size and Forecast, By Organization Size
13.7.3.4 Market Size and Forecast, By Operating Systems
13.7.3.5 Market Size and Forecast, By End Users
13.7.4 South Korea
13.7.4.1 Market Size and Forecast, By Offering
13.7.4.2 Market Size and Forecast, By Deployment Model
13.7.4.3 Market Size and Forecast, By Organization Size
13.7.4.4 Market Size and Forecast, By Operating Systems
13.7.4.5 Market Size and Forecast, By End Users
13.7.5 Australia
13.7.5.1 Market Size and Forecast, By Offering
13.7.5.2 Market Size and Forecast, By Deployment Model
13.7.5.3 Market Size and Forecast, By Organization Size
13.7.5.4 Market Size and Forecast, By Operating Systems
13.7.5.5 Market Size and Forecast, By End Users
13.7.6 New Zealand
13.7.6.1 Market Size and Forecast, By Offering
13.7.6.2 Market Size and Forecast, By Deployment Model
13.7.6.3 Market Size and Forecast, By Organization Size
13.7.6.4 Market Size and Forecast, By Operating Systems
13.7.6.5 Market Size and Forecast, By End Users
13.7.7 Singapore
13.7.7.1 Market Size and Forecast, By Offering
13.7.7.2 Market Size and Forecast, By Deployment Model
13.7.7.3 Market Size and Forecast, By Organization Size
13.7.7.4 Market Size and Forecast, By Operating Systems
13.7.7.5 Market Size and Forecast, By End Users
13.7.8 Malaysia
13.7.8.1 Market Size and Forecast, By Offering
13.7.8.2 Market Size and Forecast, By Deployment Model
13.7.8.3 Market Size and Forecast, By Organization Size
13.7.8.4 Market Size and Forecast, By Operating Systems
13.7.8.5 Market Size and Forecast, By End Users
13.7.9 Rest of Asia
13.7.9.1 Market Size and Forecast, By Offering
13.7.9.2 Market Size and Forecast, By Deployment Model
13.7.9.3 Market Size and Forecast, By Organization Size
13.7.9.4 Market Size and Forecast, By Operating Systems
13.7.9.5 Market Size and Forecast, By End Users
14 Latin America Workforce Management Market Analysis and Forecast (2023-2030)
14.1 Introduction
14.2 Latin America Workforce Management Market Share Analysis, By Offering
14.3 Latin America Workforce Management Market Size and Forecast, By Deployment Model
14.4 Latin America Workforce Management Market Size and Forecast, By Organization Size
14.5 Latin America Workforce Management Market Size and Forecast, By Operating Systems
14.6 Latin America Workforce Management Market Size and Forecast, By End Users
14.7 Latin America Workforce Management Market Size and Forecast, By Country
14.7.1 Brazil
14.7.1.1 Market Size and Forecast, By Offering
14.7.1.2 Market Size and Forecast, By Deployment Model
14.7.1.3 Market Size and Forecast, By Organization Size
14.7.1.4 Market Size and Forecast, By Operating Systems
14.7.1.5 Market Size and Forecast, By End Users
14.7.2 Argentina
14.7.2.1 Market Size and Forecast, By Offering
14.7.2.2 Market Size and Forecast, By Deployment Model
14.7.2.3 Market Size and Forecast, By Organization Size
14.7.2.4 Market Size and Forecast, By Operating Systems
14.7.2.5 Market Size and Forecast, By End Users
14.7.3 Colombia
14.7.3.1 Market Size and Forecast, By Offering
14.7.3.2 Market Size and Forecast, By Deployment Model
14.7.3.3 Market Size and Forecast, By Organization Size
14.7.3.4 Market Size and Forecast, By Operating Systems
14.7.3.5 Market Size and Forecast, By End Users
14.7.4 Peru
14.7.4.1 Market Size and Forecast, By Offering
14.7.4.2 Market Size and Forecast, By Deployment Model
14.7.4.3 Market Size and Forecast, By Organization Size
14.7.4.4 Market Size and Forecast, By Operating Systems
14.7.4.5 Market Size and Forecast, By End Users
14.7.5 Chile
14.7.5.1 Market Size and Forecast, By Offering
14.7.5.2 Market Size and Forecast, By Deployment Model
14.7.5.3 Market Size and Forecast, By Organization Size
14.7.5.4 Market Size and Forecast, By Operating Systems
14.7.5.5 Market Size and Forecast, By End Users
14.7.6 Venezuela
14.7.6.1 Market Size and Forecast, By Offering
14.7.6.2 Market Size and Forecast, By Deployment Model
14.7.6.3 Market Size and Forecast, By Organization Size
14.7.6.4 Market Size and Forecast, By Operating Systems
14.7.6.5 Market Size and Forecast, By End Users
14.7.7 Rest of Latin America
14.7.7.1 Market Size and Forecast, By Offering
14.7.7.2 Market Size and Forecast, By Deployment Model
14.7.7.3 Market Size and Forecast, By Organization Size
14.7.7.4 Market Size and Forecast, By Operating Systems
14.7.7.5 Market Size and Forecast, By End Users
15 Middle East Workforce Management Market Analysis and Forecast (2023-2030)
15.1 Introduction
15.2 Middle East Workforce Management Market Share Analysis, By Offering
15.3 Middle East Workforce Management Market Size and Forecast, By Deployment Model
15.4 Middle East Workforce Management Market Size and Forecast, By Organization Size
15.5 Middle East Workforce Management Market Size and Forecast, By Operating Systems
15.6 Middle East Workforce Management Market Size and Forecast, By End Users
15.7 Middle East Workforce Management Market Size and Forecast, By Country
15.7.1 Saudi Arabia
15.7.1.1 Market Size and Forecast, By Offering
15.7.1.2 Market Size and Forecast, By Deployment Model
15.7.1.3 Market Size and Forecast, By Organization Size
15.7.1.4 Market Size and Forecast, By Operating Systems
15.7.1.5 Market Size and Forecast, By End Users
15.7.2 UAE
15.7.2.1 Market Size and Forecast, By Offering
15.7.2.2 Market Size and Forecast, By Deployment Model
15.7.2.3 Market Size and Forecast, By Organization Size
15.7.2.4 Market Size and Forecast, By Operating Systems
15.7.2.5 Market Size and Forecast, By End Users
15.7.3 Egypt
15.7.3.1 Market Size and Forecast, By Offering
15.7.3.2 Market Size and Forecast, By Deployment Model
15.7.3.3 Market Size and Forecast, By Organization Size
15.7.3.4 Market Size and Forecast, By Operating Systems
15.7.3.5 Market Size and Forecast, By End Users
15.7.4 Kuwait
15.7.4.1 Market Size and Forecast, By Offering
15.7.4.2 Market Size and Forecast, By Deployment Model
15.7.4.3 Market Size and Forecast, By Organization Size
15.7.4.4 Market Size and Forecast, By Operating Systems
15.7.4.5 Market Size and Forecast, By End Users
15.7.5 South Africa
15.7.5.1 Market Size and Forecast, By Offering
15.7.5.2 Market Size and Forecast, By Deployment Model
15.7.5.3 Market Size and Forecast, By Organization Size
15.7.5.4 Market Size and Forecast, By Operating Systems
15.7.5.5 Market Size and Forecast, By End Users
15.7.6 Rest of Middle East & Africa
15.7.6.1 Market Size and Forecast, By Offering
15.7.6.2 Market Size and Forecast, By Deployment Model
15.7.6.3 Market Size and Forecast, By Organization Size
15.7.6.4 Market Size and Forecast, By Operating Systems
15.7.6.5 Market Size and Forecast, By End Users
16 Competitive Analysis
16.1 Competition Dashboard
16.2 Market share Analysis of Top Vendors
16.3 Key Development Strategies
17 Company Profiles
17.1 UKG Inc.
17.1.1 Overview
17.1.2 Offerings
17.1.3 Key Financials
17.1.4 Business Segment & Geographic Overview
17.1.5 Key Market Developments
17.1.6 Key Strategies
17.2 Reflexis Systems, Inc.
17.2.1 Overview
17.2.2 Offerings
17.2.3 Key Financials
17.2.4 Business Segment & Geographic Overview
17.2.5 Key Market Developments
17.2.6 Key Strategies
17.3 Verint Systems Inc.
17.3.1 Overview
17.3.2 Offerings
17.3.3 Key Financials
17.3.4 Business Segment & Geographic Overview
17.3.5 Key Market Developments
17.3.6 Key Strategies
17.4 ATOSS Software AG
17.4.1 Overview
17.4.2 Offerings
17.4.3 Key Financials
17.4.4 Business Segment & Geographic Overview
17.4.5 Key Market Developments
17.4.6 Key Strategies
17.5 Visier, Inc.
17.5.1 Overview
17.5.2 Offerings
17.5.3 Key Financials
17.5.4 Business Segment & Geographic Overview
17.5.5 Key Market Developments
17.5.6 Key Strategies
17.6 Ceridian HCM, Inc.
17.6.1 Overview
17.6.2 Offerings
17.6.3 Key Financials
17.6.4 Business Segment & Geographic Overview
17.6.5 Key Market Developments
17.6.6 Key Strategies
17.7 Sumtotal Systems
17.7.1 Overview
17.7.2 Offerings
17.7.3 Key Financials
17.7.4 Business Segment & Geographic Overview
17.7.5 Key Market Developments
17.7.6 Key Strategies
17.8 Ramco Systems
17.8.1 Overview
17.8.2 Offerings
17.8.3 Key Financials
17.8.4 Business Segment & Geographic Overview
17.8.5 Key Market Developments
17.8.6 Key Strategies
17.9 IBM
17.9.1 Overview
17.9.2 Offerings
17.9.3 Key Financials
17.9.4 Business Segment & Geographic Overview
17.9.5 Key Market Developments
17.9.6 Key Strategies
17.10 INFORM Software
17.10.1 Overview
17.10.2 Offerings
17.10.3 Key Financials
17.10.4 Business Segment & Geographic Overview
17.10.5 Key Market Developments
17.10.6 Key Strategies
