Global Customer Success Management Market
Global Customer Success Management Market was valued at USD 1170.2 million in 2021 which expected to reach at USD 1548.9 by 2027 at a CAGR 4.20% from 2022-2027.
A customer success management works one-on-one with customers to guarantee they're gaining the tools & assistance required to set their goals. This comprises of advising them on buying decisions & onboarding new customers after purchase. Customer Service Management have an in-depth analysis of the customer's requirements & are responsible for interacting common customer behaviors to the sales, marketing, and product teams.
Market Drivers
The increase in demand for cloud-based solutions due to the reliable, scalable, flexible, and efficient IT management nature of these solutions which expected to boost the growth of global customer success management market over the forecast period. SMEs are keen on adopting advanced solutions to combine real-time self-service analytics with cloud-based solutions & enhance the market growth in the fastest possible time with minimal capital investments.
Cloud-based customer success management provide highly scalable tools that offer easy data storage & access. The advent of cloud-based solutions is propelling automation & improving the predictive accuracy of customer success continuous Research and Development (R&D) investments by vendors will create opportunities for the global customer success management market in near future.
Market Restraints
The aggregation of data across channels, managed by different departments, may ac as restraints to distributed companies. Businesses gather significant amounts of data related to customer behavior & expectations in order to enhance the customer feedback process. The contact between companies & customers generates data, and when the data is not synchronized with other organizations face problems in synchronizing a large amount of information in a structured format.
Market Segmentation
The Global Customer Success Management Market is segmented into deployment such as Cloud, On-premise. By size of organization, market is segmented into Small and Medium Enterprise, Large Enterprise. Further, market is segmented into end user industry such as Healthcare, Retail, BFSI, IT and Telecom, Government, Others. By application, market is segmented into Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, Others.
Regional Analysis
The Global Customer Success Management Market is segmented into five regions such as North America, Latin America, Europe, Asia Pacific, and Middle East & Africa. North America is expected to held largest market share in Customer Success management Market due to increase in importance of large and medium-sized companies on offering multichannel facilities to provide an endless experience to customer over all touchpoint channels.
Key Players
Open Text Corporation, Salesforce.com Inc., Verint Systems Inc., Medallia Inc., Gainsight Inc., IBM Corporation, Oracle Corporation, Avaya Inc., Tech Mahindra, SAP SE, etc.
Market Taxonomy
By Deployment
By Size of organization
By End Use Industry
By Application
By Region
Global Customer Success Management Market TOC
1 Introduction
1.1 Objective of the Study
1.2 Market definition
1.3 Market Scope
2 Research Methodology
2.1 Data Mining
2.2 Validation
2.3 Primary Interviews
2.4 List of Data Sources
3 Executive Summary
4 Global Customer Success Management Market Outlook
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis
5 Global Customer Success Management Market, By Deployment
5.1 Y-o-Y Growth Comparison, By Deployment
5.2 Global Customer Success Management Market Share Analysis, By Deployment
5.3 Global Customer Success Management Market Size and Forecast, By Deployment
5.3.1 Cloud
5.3.2 On-Premise
6 Global Customer Success Management Market, By Size of organizations
6.1 Y-o-Y Growth Comparison, By Size of organizations
6.2 Global Customer Success Management Market Share Analysis, By Size of organizations
6.3 Global Customer Success Management Market Size and Forecast, By Size of organizations
6.3.1 Small and Medium Enterprise
6.3.2. Large Enterprise
7 Global Customer Success Management Market, By End User Industry
7.1 Y-o-Y Growth Comparison, By End User Industry
7.2 Global Customer Success Management Market Share Analysis, By End User Industry
7.3 Global Customer Success Management Market Size and Forecast, By End User Industry
7.3.1 Healthcare
7.3.2 Retail
7.3.3. BFSI
7.3.4. IT and Telecom
7.3.5. Government
7.3.6. Others
8 Global Customer Success Management Market, By Application
8.1 Y-o-Y Growth Comparison, By Application
8.2 Global Customer Success Management Market Share Analysis, By Application
8.3 Global Customer Success Management Market Size and Forecast, By Application
8.3.1. Sales and Marketing Management
8.3.2 Customer Experience Management
8.3.3. Risk and Compliance Management
8.3.4. Other Applications
9 Global Customer Success Management Market, By Region
9.1 Global Customer Success Management Market Share Analysis, By Region
9.2 Global Customer Success Management Market Share Analysis, By Region
9.3 Global Customer Success Management Market Size and Forecast, By Region
10 North America Customer Success Management Analysis and Forecast (2022 – 2027)
10.1 Introduction
10.2 North America Customer Success Management Product Market Share Analysis, By Deployment
10.3 North America Customer Success Management Product Market Size and Forecast, By Size of organizations
10.4 North America Customer Success Management Product Market Size and Forecast, By End User Industry
10.5 North America Customer Success Management Product Market Size and Forecast, By Application
10.6 North America Customer Success Management Product Market Size and Forecast, By Country
10.6.1 U.S.
10.6.2 Canada
10.6.3 Mexico
11 Europe Customer Success Management Market Analysis and Forecast (2022 – 2027)
11.1 Introduction
11.2 Europe Customer Success Management Product Market Share Analysis, By Deployment
11.3 Europe Customer Success Management Product Market Size and Forecast, By Size of organizations
11.4 Europe Customer Success Management Product Market Size and Forecast, By End User Industry
11.5 Europe Customer Success Management Product Market Size and Forecast, By Application
11.6 Europe Customer Success Management Product Market Size and Forecast, By Country
11.6.1 Germany
11.6.2 France
11.6.3 UK
11.64. Rest of Europe
12 Asia Pacific Customer Success Management Market Analysis and Forecast (2022 – 2027)
12.1 Introduction
12.2 Asia Pacific Customer Success Management Product Market Share Analysis, By Deployment
12.3 Asia Pacific Customer Success Management Product Market Size and Forecast, By Size of organizations
12.4 Asia Pacific Customer Success Management Product Market Size and Forecast, By End User Industry
12.5 Asia Pacific Customer Success Management Product Market Size and Forecast, By Application
12.6 Asia Pacific Customer Success Management Product Market Size and Forecast, By Country
12.6.1 China
12.6.2 Japan
12.6.3 India
12.6.4. Rest of Asia Pacific
13 Latin America Customer Success Management Market Analysis and Forecast (2022 – 2027)
13.1 Introduction
13.2 Latin America Customer Success Management Product Market Share Analysis, By Deployment
13.3 Latin America Customer Success Management Product Market Size and Forecast, By Size of organizations
13.4 Latin America Customer Success Management Product Market Size and Forecast, By End User Industry
13.5 Latin America Customer Success Management Product Market Size and Forecast, By Application
13.6 Latin America Customer Success Management Product Market Size and Forecast, By Country
13.6.2. Rest of Latin America
14 Middle East Customer Success Management Market Analysis and Forecast (2022 – 2027)
14.1 Introduction
14.2 Middle East Customer Success Management Product Market Share Analysis, By Deployment
14.3 Middle East Customer Success Management Product Market Size and Forecast, By Size of organizations
14.4 Middle East Customer Success Management Product Market Size and Forecast, By End User Industry
14.5 Middle East Customer Success Management Product Market Size and Forecast, By Application
14.6 Middle East Customer Success Management Product Market Size and Forecast, By Country
14.6.2. UAE
14.6.3. Egypt
14.6.4 Kuwait
14.6.5. South Africa
15 Competitive Analysis
15.1 Competition Dashboard
15.2 Market share Analysis of Top Vendors
15.3 Key Development Strategies
16 Company Profiles
16.1 Open Text Corporation
16.1.1 Overview
16.1.2 Offerings
16.1.3 Key Financials
16.1.4 Business Segment & Geographic Overview
16.1.5 Key Market Developments
16.1.6 Key Strategies
16.2 Salesforce.com Inc
16.2.1 Overview
16.2.2 Offerings
16.2.3 Key Financials
16.2.4 Business Segment & Geographic Overview
16.2.5 Key Market Developments
16.2.6 Key Strategies
16.3 Verint Systems Inc
16.3.1 Overview
16.3.2 Offerings
16.3.3 Key Financials
16.3.4 Business Segment & Geographic Overview
16.3.5 Key Market Developments
16.3.6 Key Strategies
16.4 Medallia Inc
16.4.1 Overview
16.4.2 Offerings
16.4.3 Key Financials
16.4.4 Business Segment & Geographic Overview
16.4.5 Key Market Developments
16.4.6 Key Strategies
16.5 Gainsight Inc
16.5.1 Overview
16.5.2 Offerings
16.5.3 Key Financials
16.5.4 Business Segment & Geographic Overview
16.5.5 Key Market Developments
16.5.6 Key Strategies
16.6 IBM Corporation
16.6.1 Overview
16.6.2 Offerings
16.6.3 Key Financials
16.6.4 Business Segment & Geographic Overview
16.6.5 Key Market Developments
16.6.6 Key Strategies
16.7 Oracle Corporation
16.7.1 Overview
16.7.2 Offerings
16.7.3 Key Financials
16.7.4 Business Segment & Geographic Overview
16.7.5 Key Market Developments
16.7.6 Key Strategies
16.8 Avaya Inc
16.8.1 Overview
16.8.2 Offerings
16.8.3 Key Financials
16.8.4 Business Segment & Geographic Overview
16.8.5 Key Market Developments
16.8.6 Key Strategies
16.9 Tech Mahindra
16.9.1 Overview
16.9.2 Offerings
16.9.3 Key Financials
16.9.4 Business Segment & Geographic Overview
16.9.5 Key Market Developments
16.9.6 Key Strategies
16.10 SAP SE
16.10.1 Overview
16.10.2 Offerings
16.10.3 Key Financials
16.10.4 Business Segment & Geographic Overview
16.10.5 Key Market Developments
16.10.6 Key Strategies
