Global Customer Communication Management Software Market
The Global Customer Communication Management Software Market size is estimated to be USD 1.3 billion in 2022 and is projected to reach USD 2.2 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 11.2% during the forecast period, 2022 – 2027.
The Global Customer Communication Management Software market delivers a comprehensive evaluation of the market. It does give a comprehensive analysis via research study which observes historical data & emerging technology to determine the industry’s growth drivers.
The growth of the Customer Communication Management Software Market is attributed to various factors such as, increasing adoption of CCM software and solutions in various industries such as healthcare, IT & telecom, retail & eCommerce, BFSI, travel & hospitality, government, utilities, and others. The CCM software enables various organizations to centralize analog & digital communication of customers across a variety of channels.
In this report study, the key trend prospects & important drivers for the Customer Communication Management Software market’s growth are explored and analysed in depth. The market dynamics included in the report includes drivers, restraints, opportunities, and challenges, which may have a positive or negative impact on market overall growth.
Global Customer Communication Management Software Market Report Objective
This report helps the user understand the market in terms of definition, segmentation, market potential, key trends, and industry challenges. Industry analysis was undertaken across the report’s framework, which will help readers obtain a comprehensive scenario of the market. The market statistics & data were acquired from reliable sources such as websites, annual reports of companies, journals, and other publications, then double-checked and validated by industry experts.
This report also covers PORTER’S five forces to help determine several factors like the threat of substitutes, competitive analysis, power of buyer, supplier as well as the threat of new entry. The report has classified the Global Customer Communication Management Software Market based on, Component, Deployment Mode, Organization Size, End-user, and Region.
Key Players:
The Global Customer Communication Management Software Market is dominated by major players EMC Corporation, Adobe Systems Inc., Open Text Corporation, Oracle Corporation, Xerox Corporation, Crawford Technologies, Hewlett Packard Enterprise Development LLC, Lexmark International, Inc., Newgen Software Technologies Limited, GMC Software, Pitney Bowes Inc., Cincom Systems, etc.
Market Taxonomy
By Component
By Deployment Mode
By Organization Size
By End-user
By Region
Global Customer Communication Management Software Market TOC
1 Introduction
1.1 Objective of the Study
1.2 Market definition
1.3 Market Scope
2 Research Methodology
2.1 Data Mining
2.2 Validation
2.3 Primary Interviews
2.4 List of Data Sources
3 Executive Summary
4 Global Customer Communication Management Software Market Outlook
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis
5 Global Customer Communication Management Software Market, By Component
5.1 Y-o-Y Growth Comparison, By Component
5.2 Global Customer Communication Management Software Market Share Analysis, By Component
5.3 Global Customer Communication Management Software Market Size and Forecast, By Component
5.3.1 Platform
5.3.2 Services
5.3.3 Solutions
6 Global Customer Communication Management Software Market, By Deployment Mode
6.1 Y-o-Y Growth Comparison, By Deployment Mode
6.2 Global Customer Communication Management Software Market Share Analysis, By Deployment Mode
6.3 Global Customer Communication Management Software Market Size and Forecast, By Deployment Mode
6.3.1 On-Premise
6.3.2 Cloud
7 Global Customer Communication Management Software Market, By Organization Size
7.1 Y-o-Y Growth Comparison, By Organization Size
7.2 Global Customer Communication Management Software Market Share Analysis, By Organization Size 7.3 Global Customer Communication Management Software Market Size and Forecast, By Organization Size
7.3.1 Large Enterprises
7.3.2 Small and Medium-Sized Enterprises
8 Global Customer Communication Management Software Market, By End-user
8.1 Y-o-Y Growth Comparison, By End-user
8.2 Global Customer Communication Management Software Market Share Analysis, By End-user
8.3 Global Customer Communication Management Software Market Size and Forecast, By End-user
8.3.1 Retail & Consumer Goods
8.3.2 Healthcare
8.3.3 BFSI
8.3.4 Travel & Hospitality
8.3.5 Banking, Financial Services, And Insurance
8.3.6 Government
8.3.7 Utilities
8.3.8 IT & Telecom
8.3.9 Others
9 Global Customer Communication Management Software Market, By Region
9.1 Global Customer Communication Management Software Market Share Analysis, By Region
9.2 Global Customer Communication Management Software Market Share Analysis, By Region
9.3 Global Customer Communication Management Software Market Size and Forecast, By Region
10 North America Customer Communication Management Software Market Analysis and Forecast (2022-2027)
10.1 Introduction
10.2 North America Customer Communication Management Software Market Share Analysis, By Component
10.3 North America Customer Communication Management Software Market Size and Forecast, By Deployment Mode
10.4 North America Customer Communication Management Software Market Size and Forecast, By Organization Size
10.5 North America Customer Communication Management Software Market Size and Forecast, End-user
10.6 North America Customer Communication Management Software Market Size and Forecast, By Country
10.6.1 U.S.
10.6.2 Canada
10.6.3 Mexico
11 Europe Customer Communication Management Software Market Analysis and Forecast (2022-2027)
11.1 Introduction
11.2 Europe Customer Communication Management Software Market Share Analysis, By Component
11.3 Europe Customer Communication Management Software Market Size and Forecast, By Deployment Mode
11.4 Europe Customer Communication Management Software Market Size and Forecast, By Organization Size
11.5 Europe Customer Communication Management Software Market Size and Forecast, By End-user
11.5 Europe Customer Communication Management Software Market Size and Forecast, By Country
11.6.1 Germany
11.6.2 France
11.6.3 UK
11.6.4 Rest of Europe
12 Asia Pacific Customer Communication Management Software Market Analysis and Forecast (2022-2027)
12.1 Introduction
12.2 Asia Pacific Customer Communication Management Software Market Share Analysis, By Component
12.3 Asia Pacific Customer Communication Management Software Market Size and Forecast, By Deployment Mode
12.4 Asia Pacific Customer Communication Management Software Market Size and Forecast, By Organization Size
12.5 Asia Pacific Customer Communication Management Software Market Size and Forecast, By End-user
12.6 Asia Pacific Customer Communication Management Software Market Size and Forecast, By Country
12.6.1 China
12.6.2 Japan
12.6.3 India
12.6.4 Rest of Asia Pacific
13 Latin America Customer Communication Management Software Market Analysis and Forecast (2022-2027)
13.1 Introduction
13.2 Latin America Customer Communication Management Software Market Share Analysis, By Component
13.3 Latin America Customer Communication Management Software Market Size and Forecast, By Deployment Mode
13.4 Latin America Customer Communication Management Software Market Size and Forecast, By Organization Size
13.5 Latin America Customer Communication Management Software Market Size and Forecast, By End-user
13.6 Latin America Customer Communication Management Software Market Size and Forecast, Country
13.6.1 Brazil
13.6.2 Rest of Latin America
14 Middle East Customer Communication Management Software Market Analysis and Forecast (2022-2027)
14.1 Introduction
14.2 Middle East Customer Communication Management Software Market Share Analysis, By Component
14.3 Middle East Customer Communication Management Software Market Size and Forecast, By Deployment Mode
14.4 Middle East Customer Communication Management Software Market Size and Forecast, By Organization Size
14.5 Middle East Customer Communication Management Software Market Size and Forecast, By End-user
14.6 Middle East Customer Communication Management Software Market Size and Forecast, By Country
14.6.1 Saudi Arabia
14.6.2 UAE
14.6.3 Egypt
14.6.4 Kuwait
14.6.5 South Africa
15 Competitive Analysis
15.1 Competition Dashboard
15.2 Market share Analysis of Top Vendors
15.3 Key Development Strategies
16 Company Profiles
16.1 EMC Corporation
16.1.1 Overview
16.1.2 Offerings
16.1.3 Key Financials
16.1.4 Business Segment & Geographic Overview
16.1.5 Key Market Developments
16.1.6 Key Strategies
16.2 Adobe Systems Inc.
16.2.1 Overview
16.2.2 Offerings
16.2.3 Key Financials
16.2.4 Business Segment & Geographic Overview
16.2.5 Key Market Developments
16.2.6 Key Strategies
16.3 Open Text Corporation
16.3.1 Overview
16.3.2 Offerings
16.3.3 Key Financials
16.3.4 Business Segment & Geographic Overview
16.3.5 Key Market Developments
16.3.6 Key Strategies
16.4 Oracle Corporation
16.4.1 Overview
16.4.2 Offerings
16.4.3 Key Financials
16.4.4 Business Segment & Geographic Overview
16.4.5 Key Market Developments
16.4.6 Key Strategies
16.5 Xerox Corporation
16.5.1 Overview
16.5.2 Offerings
16.5.3 Key Financials
16.5.4 Business Segment & Geographic Overview
16.5.5 Key Market Developments
16.5.6 Key Strategies
16.6 Crawford Technologies
16.6.1 Overview
16.6.2 Offerings
16.6.3 Key Financials
16.6.4 Business Segment & Geographic Overview
16.6.5 Key Market Developments
16.6.6 Key Strategies
16.7 Hewlett Packard Enterprise Development LLC
16.7.1 Overview
16.7.2 Offerings
16.7.3 Key Financials
16.7.4 Business Segment & Geographic Overview
16.7.5 Key Market Developments
16.7.6 Key Strategies
16.8 Lexmark International, Inc.
16.8.1 Overview
16.8.2 Offerings
16.8.3 Key Financials
16.8.4 Business Segment & Geographic Overview
16.8.5 Key Market Developments
16.8.6 Key Strategies
16.9 Newgen Software Technologies Limited
16.9.1 Overview
16.9.2 Offerings
16.9.3 Key Financials
16.9.4 Business Segment & Geographic Overview
16.9.5 Key Market Developments
16.9.6 Key Strategies
16.10 GMC Software
16.10.1 Overview
16.10.2 Offerings
16.10.3 Key Financials
16.10.4 Business Segment & Geographic Overview
16.10.5 Key Market Developments
16.10.6 Key Strategies
