Global UCaaS Market
Global UCaaS Market was valued at USD 17.2 billion in 2020, estimated to reach USD 28.3 billion in 2030 with a CAGR of 8.7% from 2021-2030.
Unified communications-as-a-Service (UCaaS) is defined as a service model where the provider delivers different telecom or communications applications, software products, as well as processes generally over the web. Unified communications-as-a-Service (UCaaS) technologies include presence technology & enterprise messaging, video conferencing and telephony. This service provides flexibility and a high level of availability & scalability to core business tasks.
Market Drivers
The increasing in demand for UCaaS and its increased adoption in small and medium enterprises are factors which greatly accelerate the growth of global UCaaS market over the forecast period. Also, the COVID-19 outbreak is compelling enterprises to adopt a hybrid business model. As a result, enterprises are particularly consolidating multiple communication features & enabling cross-functioning to ensure efficient collaboration. The rise in number of employees working from home is also prompting companies to implement Unified Communication as a Service solutions. Many organizations are also adopting UCaaS platforms & tools as the COVID-19 pandemic prompts them to reevaluate their operational costs and protect their margins amid dwindling revenues.
Moreover, the low cost of Unified communications-as-a-Service (UCaaS) and its characteristic of pay per use is expected to propel the global UCaaS Market growth throughout the forecast period.
Market Restraints
Data security concerns and regulatory risks are the major restraining factors which expected to hamper the target market growth. Ideally, providers in the UCaaS (Unified communicant as service) market should offer security to organizations data through their own severely controlled data centers. However, not all UCaaS providers possess their own data centers. This might result in concern regarding the data security breaches & regulatory risks.
Market Segmentation
The Global UCaaS Market is segmented into components such as Telephony, Contact Center, Unified Messaging, and Collaboration Platform. On the basis of organization size market is segmented into Large Enterprises, and Small and Medium-sized Enterprises.
Regional Analysis
The Global UCaaS Market is segmented into five regions such as North America, Latin America, Europe, Asia Pacific, and Middle East & Africa.
North America region dominated the global market in the year 2020 with a revenue share of around 30.0%. Given that the United States has been among the worst-affected countries by the outbreak of the COVID-19, government bodies, healthcare providers, and offline & online distribution channels in the United States. are looking forward to efficient communication & collaboration to ensure adequate care & diagnosis. This is driving the adoption of UCaaS market in this region.
Key Players
Various key players are listed in this report such as RingCentral Inc., Vonage Business Communications, Kurmi Software, TetraVX, NetFortris Inc., Voss Solutions, Avaya Inc., Cisco Systems Inc., Mitel Networks Corporation, 8X8 Inc., etc.
Market Taxonomy
By Components
By Organization Size
By Region
Key Questions Addressed by the Report
Global UCaaS Market TOC
1 Introduction
1.1 Objective of the Study
1.2 Market definition
1.3 Market Scope
2 Research Methodology
2.1 Data Mining
2.2 Validation
2.3 Primary Interviews
2.4 List of Data Sources
3 Executive Summary
4 Global UCaaS Market Outlook
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis
5 Global UCaaS Market, By Component
5.1 Y-o-Y Growth Comparison, By Component
5.2 Global UCaaS Market Share Analysis, By Component
5.3 Global UCaaS Market Size and Forecast, By Component
5.3.1 Telephony
5.3.2 Contact Center
5.3.3. Unified Messaging
5.3.4. Collaboration Platform
6 Global UCaaS Market, By Organization Size
6.1 Y-o-Y Growth Comparison, By Organization Size
6.2 Global UCaaS Market Share Analysis, By Organization Size
6.3 Global UCaaS Market Size and Forecast, By Organization Size
6.3.1 Large Enterprises
6.3.2 Small and Medium-sized Enterprises
7 Global UCaaS Market, By Region
7.1 Global UCaaS Market Share Analysis, By Region
7.2 Global UCaaS Market Share Analysis, By Region
7.3 Global UCaaS Market Size and Forecast, By Region
8 North America UCaaS Market Analysis and Forecast (2021 – 2030)
8.1 Introduction
8.2 North America UCaaS Market Share Analysis, By Component
8.3 North America UCaaS Market Size and Forecast, By Organization Size
8.4 North America UCaaS Market Size and Forecast, By Country
8.4.1 U.S.
8.4.2 Canada
8.4.3 Mexico
9 Europe UCaaS Market Analysis and Forecast (2021 – 2030)
9.1 Introduction
9.2 Europe UCaaS Market Share Analysis, By Component
9.3 Europe UCaaS Market Size and Forecast, By Organization Size
9.4 Europe UCaaS Market Size and Forecast, By Country
9.4.1 Germany
9.4.2 France
9.4.3 UK
9.4.4. Rest of Europe
10 Asia Pacific UCaaS Market Analysis and Forecast (2021 – 2030)
10.1 Introduction
10.2 Asia Pacific UCaaS Market Share Analysis, By Component
10.3 Asia Pacific UCaaS Market Size and Forecast, By Organization Size
10.4 Asia Pacific UCaaS Market Size and Forecast, By Country
10.4.1 China
10.4.2 Japan
10.4.3 India
10.4.4. Rest of Asia Pacific
11 Latin America UCaaS Market Analysis and Forecast (2021 – 2030)
11.1 Introduction
11.2 Latin America UCaaS Market Share Analysis, By Component
11.3 Latin America UCaaS Market Size and Forecast, By Organization Size
11.4 Latin America UCaaS Market Size and Forecast, By Country
11.4.1. Brazil
11.4.2. Rest of Latin America
12 Middle East UCaaS Market Analysis and Forecast (2021 – 2030)
12.1 Introduction
12.2 Middle East UCaaS Market Share Analysis, By Component
12.3 Middle East UCaaS Market Size and Forecast, By Organization Size
12.4 Middle East UCaaS Market Size and Forecast, By Country
12.4.1. Saudi Arabia
12.4.2. UAE
12.4.3. Egypt
12.4.4. Kuwait
12.4.5. South Africa
13 Competitive Analysis
13.1 Competition Dashboard
13.2 Market share Analysis of Top Vendors
13.3 Key Development Strategies
14 Company Profiles
14.1 RingCentral Inc
14.1.1 Overview
14.1.2 Offerings
14.1.3 Key Financials
14.1.4 Business Segment & Geographic Overview
14.1.5 Key Market Developments
14.1.6 Key Strategies
14.2 Vonage Business Communications
14.2.1 Overview
14.2.2 Offerings
14.2.3 Key Financials
14.2.4 Business Segment & Geographic Overview
14.2.5 Key Market Developments
14.2.6 Key Strategies
14.3 Kurmi Software
14.3.1 Overview
14.3.2 Offerings
14.3.3 Key Financials
14.3.4 Business Segment & Geographic Overview
14.3.5 Key Market Developments
14.3.6 Key Strategies
14.4 TetraVX
14.4.1 Overview
14.4.2 Offerings
14.4.3 Key Financials
14.4.4 Business Segment & Geographic Overview
14.4.5 Key Market Developments
14.4.6 Key Strategies
14.5 NetFortris Inc
14.5.1 Overview
14.5.2 Offerings
14.5.3 Key Financials
14.5.4 Business Segment & Geographic Overview
14.5.5 Key Market Developments
14.5.6 Key Strategies
14.6 Voss Solutions
14.6.1 Overview
14.6.2 Offerings
14.6.3 Key Financials
14.6.4 Business Segment & Geographic Overview
14.6.5 Key Market Developments
14.6.6 Key Strategies
14.7 Avaya Inc
14.7.1 Overview
14.7.2 Offerings
14.7.3 Key Financials
14.7.4 Business Segment & Geographic Overview
14.7.5 Key Market Developments
14.7.6 Key Strategies
14.8 Cisco Systems Inc
14.8.1 Overview
14.8.2 Offerings
14.8.3 Key Financials
14.8.4 Business Segment & Geographic Overview
14.8.5 Key Market Developments
14.8.6 Key Strategies
14.9 Mitel Networks Corporation
14.9.1 Overview
14.9.2 Offerings
14.9.3 Key Financials
14.9.4 Business Segment & Geographic Overview
14.9.5 Key Market Developments
14.9.6 Key Strategies
14.10 8X8 Inc
14.10.1 Overview
14.10.2 Offerings
14.10.3 Key Financials
14.10.4 Business Segment & Geographic Overview
14.10.5 Key Market Developments
14.10.6 Key Strategies
