CRM is commonly referred as Customer Relationship Management. Social CRM is an expansion of CRM, which uses social media technology, techniques, and services. Social CRM software is a type of business strategy supported by business processes, technology platform, and social network, which helps to engage customers to provide mutual benefits to both parties. Social CRM software has different advantages such as Marketing, Sales, Customer Services, Social Engagement with prospective customers, and Social Support to Customers. Social CRM software is used to create, develop, and increase customer relationship in order to enhance customer value, and market profitability.
Increase in focus on customer consultation, and increase in number of small medium enterprises (SMEs) is expected to boost the growth of global social CRM software market. In addition to that, many organizations are developing solutions for social monitoring, social listening, social management, and social measurement to provide better customer experience is expected to propel global social CRM software market growth. Social CRM software offers various benefits to customers such as real-time access, increases reach to customers, enhances operational efficiency. These all factors will have positive impact on global social CRM software market growth.
Integrated issues is the major restraining factor which is expected to hamper the growth of global social CRM software market growth.
Global social CRM software market is segmented into deployment type such as On-Premise, and Hosted, by application such as Marketing, Sales, Support, Services, and Collaboration. Further, global CRM software market is segmented into solution types such as Social Monitoring, Social Listening, Social Mapping, Social Management, Social Middleware, and Social Measurement, by end users such as Small and Medium Enterprises, and Others.
Also, global social CRM software market is segmented into five regions such as North America, Latin America, Europe, Asia Pacific, and Middle East & Africa.
Various key players are listed in this report including CRM Creatio, Zendesk Sell, Locobuzz, Nutshell CRM, Simple CRM System, SalesforceIQ, InStream, SalezShark, Salesboom CRM, and Prosper Works.
Global Social CRM Software Market TOC
1. Executive Summary
1.1. Market Taxonomy
2. Global Social CRM Software Market Demand (in Value or Size in US$ Mn) Analysis and Forecast
3. Market Background
3.1. Forecast Factor
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Challenges
3.2.3. Trends
4. Global Social CRM Software Market Snapshot
5. Global Social CRM Software Market Analysis, By Deployment Type
5.1. Y-o-Y Growth Comparison, By Deployment Type
5.2. Global Social CRM Software Market Share Analysis, By Deployment Type
5.3. Global Social CRM Software Market Size and Forecast, By Deployment Type
5.3.1 On-Premise
5.3.2 Hosted
6. Global Social CRM Software Market Analysis, By Application
6.1. Y-o-Y Growth Comparison, By Application
6.2. Global Social CRM Software Market Share Analysis, By Application
6.3. Global Social CRM Software Market Size and Forecast, By Application
6.3.1 Marketing
6.3.2 Sales
6.3.3 Support
6.3.4 Services
6.3.5 Collaboration
7. Global Social CRM Software Market Analysis, By Solution Type
7.1. Y-o-Y Growth Comparison, By Solution Type
7.2. Global Social CRM Software Market Share Analysis, By Solution Type
7.3. Global Social CRM Software Market Size and Forecast, By Solution Type
7.3.1 Social Listening
7.3.2 Social Mapping
7.3.3 Social Management
7.3.4 Social Middleware
7.3.5 Social Measurement
8. Global Social CRM Software Market Analysis, By End Users
8.1. Y-o-Y Growth Comparison, By End Users
8.2. Global Social CRM Software Market Share Analysis, By End Users
8.3. Global Social CRM Software Market Size and Forecast, By End Users
8.3.1 Banking, Financial Services, and Insurance
8.3.2 Retail and E-Commerce
8.3.3 Government and Public Sector
8.3.4 Healthcare and Life Sciences
8.3.5 Automotive and Manufacturing
8.3.6 Others
9. Global Social CRM Software Market Analysis, By Region
9.1. Y-o-Y Growth Comparison, By Region
9.2. Global Social CRM Software Market Share Analysis, By Region
10. North America Social CRM Software Market Analysis and Forecast (2017-2030)
10.1 Introduction
10.2 North America Social CRM Software Market Analysis, By Deployment Type
10.3 North America Social CRM Software Market Analysis, By Application
10.4 North America Social CRM Software Market Analysis, Solution Type
10.5 North America Social CRM Software Market Analysis, By End Users
10.6 North America Social CRM Software Market Analysis, By Country
10.6.1USA
10.6.2 Canada
10.6.3 Mexico
11. Europe Social CRM Software Market Analysis and Forecast (2017-2030)
11.1 Introduction
11.2 Europe Social CRM Software Market Analysis, By Deployment Type
11.3 Europe Social CRM Software Market Analysis, By Application
11.4 Europe Social CRM Software Market Analysis, By Solution Type
11.5 Europe Social CRM Software Market Analysis, By End Users
11.6 Europe Social CRM Software Market Analysis, By Country
11.6 .1Germany
11.6 .2 France
11.6 .3 UK
11.6 .4 Rest of Europe
12. Asia Pacific Social CRM Software Market Analysis and Forecast (2017-2030)
12.1 Introduction
12.2 Asia Pacific Social CRM Software Market Analysis, By Deployment Type
12.3 Asia Pacific Social CRM Software Market Analysis, By Application
12.4 Asia Pacific Social CRM Software Market Analysis, By Solution Type
12.5 Asia Pacific Social CRM Software Market Analysis, By End Users
12.6 Asia Pacific Social CRM Software Market Analysis, By Country
12.6.1China
12.6.2 India
12.6.3 Japan
12.6.4 Rest of Asia Pacific
13. Latin America Social CRM Software Market Analysis and Forecast (2017-2030)
13.1 Introduction
13.2 Latin America Social CRM Software Market Analysis, By Deployment Type
13.3 Latin America Social CRM Software Market Analysis, By Application
13.4 Latin America Social CRM Software Market Analysis, By Solution Type
13.5 Latin America Social CRM Software Market Analysis, By End Users
14. Middle East & Africa Social CRM Software Market Analysis and Forecast (2017-2030)
14.1 Introduction
14.2 Middle East & Africa Social CRM Software Market Analysis, By Deployment Type
14.3 Middle East & Africa Social CRM Software Market Analysis, By Application
14.4 Middle East & Africa Social CRM Software Market Analysis, By Solution Type
14.5 Middle East & Africa Social CRM Software Market Analysis, By End Users
15. Competition Analysis
15.1 Competition Dashboard
15.2 Market Share Analysis of Top Vendors
15.3 Key Development Strategies
16. Company Profiles
16.1 Creatio
16.1.1 Overview
16.1.2 Product Type Offerings
161.3 Key Financial
16.1.4 Business Segment & Geographic Overview
16.1.5 Key Market Developments
161.6 Key Strategies
16.2 Zendesk Sell
16.3 Locobuzz
16.4 Nutshell CRM
10.5 Simple CRM System
16.6 SalesforceIQ
16.7 InStream
16.8 SalezShark
16.9 Salesboom CRM
16.10 Prosper Works
